1. Before dispatch
You may request cancellation before the order is dispatched by emailing steven@aslete.com with the order number. We act as quickly as reasonably possible, but a request is not complete until confirmed by us.
2. After dispatch
Once a parcel has been handed to the carrier, it might not be possible to stop it. You may then use the applicable cancellation or return process described in the Returns and Refunds Policy.
3. Cancellation by us
We may cancel before dispatch if stock is unavailable, the displayed price contains an obvious error, payment is not authorised, the destination cannot be served, or fraud/sanctions checks cannot be completed. Captured funds will be returned through the original payment method.
4. Refunds
Approved pre-dispatch cancellations are submitted promptly to the original payment method. Provider processing time is outside our direct control.