1. Limited commercial support
Unless a product page states a longer period, ASLETE offers a one-month limited commercial support period beginning on delivery for confirmed manufacturing faults under normal intended use.
2. What the commercial support does not cover
It does not cover accidental damage, misuse, unauthorised modification, incorrect power supply, ordinary cosmetic wear, consumable degradation or damage caused by ignoring supplied instructions.
3. How to make a claim
Email steven@aslete.com with the order number, a description of the problem and reasonable supporting images or video. Do not return goods until an authorised return method and address are provided.
4. Statutory rights remain
This commercial support is additional to, and does not replace, limit or shorten any mandatory consumer rights. A one-month commercial period is not a deadline for exercising rights that applicable law gives you for faulty, unsafe or misdescribed goods.