1. Fulfilment location
Products are dispatched from our fulfilment operations in China. The exact fulfilment location is recorded in our internal order and logistics systems. We do not publish an unverified or fictitious warehouse address.
2. Processing time
Paid orders are normally prepared and handed to the carrier within 24 hours on business days. This is a dispatch target and is not a promise that the parcel will be delivered within 24 hours. Orders placed on public holidays or requiring manual payment/security review may take longer.
3. Carrier and delivery estimates
Our default carrier is DHL. Available service, delivery estimate and delivery charge are shown for the selected destination during checkout. Estimates begin after dispatch and may be affected by customs, weather, remote-area service, public holidays or circumstances outside reasonable control.
4. Tracking
Where tracking is available, we send the tracking number after dispatch. Customers are responsible for providing a complete deliverable address and monitoring carrier notices.
5. Customs, VAT and duties
The checkout identifies taxes and mandatory charges collected by us. Import VAT, customs duty or carrier clearance fees not collected during checkout may be payable by the recipient, subject to destination law and the order value. We do not describe every shipment as duty-free and do not guarantee the amount assessed by customs authorities.
6. Delay, loss or damage
Please contact steven@aslete.com promptly if tracking does not update, a parcel is materially late, or goods arrive damaged. Keep the packaging and provide photographs reasonably needed to investigate a carrier or quality claim.