1. Return window
In addition to any mandatory legal rights, you may request a return within 15 days after receiving the goods. Email steven@aslete.com with your order number and reason before sending anything.
2. Return authorisation and address
We provide the correct authorised return address and instructions after reviewing the request. Do not send a parcel to our registered office or to an address found on a shipping label unless we expressly authorise it for that return.
3. Change-of-mind returns
For an eligible change-of-mind return, the customer is responsible for the direct return shipping cost. Goods should be handled only as reasonably necessary to inspect them and returned with included accessories. We may make a deduction permitted by law for loss in value caused by handling beyond what is necessary.
4. Faulty, damaged, wrong or misdescribed goods
If goods are faulty, damaged on arrival, materially misdescribed or not what you ordered, contact us promptly with the order number and supporting details. Where the claim is accepted, ASLETE LTD pays the reasonable authorised return cost and provides the remedy required by applicable consumer law.
5. Refund timing and method
Approved refunds are returned to the original payment method. We process them within the period required by applicable law after receiving the returned goods or acceptable evidence that they were sent. Your bank or payment provider may require additional time to post the credit.
6. UK statutory rights
Nothing in this policy limits mandatory UK consumer rights. For qualifying online cancellations, the statutory process may provide 14 days to notify cancellation and a further 14 days to return the goods. The standard outbound delivery amount is refunded where required by law.